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Green Heron



 
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- SEE SPECIALS
      For Sale
     W2FU Excess
     Equipment

- GHE RX8-2 RX Ant
  Remote Coax SW
  IP/Wireless
 
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Green Heron Engineering Repairs

CONTACT US -- Before returning any equipment:

Please call or e-mail so we can discuss your problem.  Most repairs for RT-21s are simple replacement of lightning/surge suppressors that can easily be repaired in the field. Many times, settings, or external issues are causing the problem and we would be glad to work through these possibilities first.

Shipping Your Unit to us For Repairs:

Although we do not require an RMA (returned merchandise authorization), we will give specific return instructions.  Inside the box include your contact and shipping information, as well as a description of the problem.
 

IMPORTANT FOR RT-21 RETURNS:

PLEASE DO NOT

  • USE PAPER AS FILLER
  • ALLOW THE CONTROLLER TO MOVE INSIDE THE SHIPPING CONTAINER
  • DO NOT USE A CARTON SMALLER THAN 12" x 12" x 6"
Repair Cost:

We have flat-rate repair pricing for most items.  This will cover parts and labor to repair your product, but does not include shipping.  Severe lightning damage or physical damage may incur extra charge, or in rare cases be more costly to repair than to replace.

Flat Rate Repair Charges
RT series rotator controllers $59.00
GH Everyware Units $49.00
Radio Boss $49.00
 
Payment:

We will send an invoice by e-mail when your unit is ready.  You can then send payment or pay the invoice on-line.